Grievances

In order to ensure transparency by Technical Institutions imparting technical education, in admission and with Paramount Objectives of preventing unfair practices and to provide unfair practices and to provide a mechanism to students for redressal of their grievances, AICTE has notified Regulations for establishment of mechanism for Grievance Redressal Committee and OMBUDSMAN for all the AICTE approved Technical Institutions vide no. 37-3/Legal/2012 dated 25.05.2012.
In view of above we here by constitute the following grievance redressal committee as follows:

The above committee should follow the objective and mechanism of grievances redressal cell as described by AICTE New Delhi under act. The committee should also make a annual report of the complaints.

OBJECTIVE AND WORKING OF GRIEVANCE REDRESSAL CELL

To deal with the problems of students, two grievance redressal cells have been created as under:
(i) General grievances in respect of admission, attendance, examinations and any other matter.
(ii) Grievances related to woman students in respect of sexual harassment or related issues.

Student Grievance Redressal Cell:

The term ‘Student Grievance’ refers to the grievance at the individual level, which has occurred because of some oversight on the past of Institute or its employees, students, etc. which lead to some discontent or dissatisfaction on the part of student(s).
The formation of student’s Grievance Cell is to promote and maintain a conducive and unprejudiced environment if students are facing any infringement of their rights. It is a measure to develop responsive and accountable attitude among University officials to ensure that there is no laxity in terms of fair deal with the students. It is to deal with the complex situations in a tactful manner to lessen the condition felt to be oppressive or dissatisfied.

Objective of Student Grievance Redressal Cell:

To support students, who have been deprived of the services of Institute of Technology &
Management for which they are entitled.

To make officials of Institute of Technology & Management responsive, accountable and courteous in dealing with the students.

To ensure effective solution to the Student’s Grievance, which are impartial and fair.

Functions:

 Redressal of Student’s Grievance to solve their academic and administrative problems.
 To co-ordinate between students and Departments/Sections to redress the grievances.
 To guide ways and means to the students to redress their problems.

The Grievances Cell will function in the following manner:

(i) Each complaint/grievance of the student shall be diarized in the grievance register maintained in the offices of the above mentioned Grievances Cell and will be allotted a number.
(ii) Each such complaint (s) shall be stamped “Grievance Cell” and forwarded to the concerned H.O.D./Director for redressal of grievance with a forwarding note on the same day.
(iii)Grievance can be sent though e-mail or through written representation addressed to Grievance Redressal Cell.
(iv) Redressal of Grievance shall be communicated to the complaint through email or by post.

Responsibilities of the Concerned Office:

(a) The concerned H.O.D./Director/Incharge/Warden/Superintendents/Supervisor shall keep a note of such grievances in their notebooks and keep track of the same at personal level on daily basis.
(b) Every effort shall be made to resolve the grievances within 7 days but maximum within 15 days and a report thereof shall be sent by the respective department to the Grievance Redressal Cell for entry in the grievance register.
(c) Whenever email address is given in the complainant the reply shall be sent through email.

The Registrar, Controller of Examination and Warden (Boys/Girls) will review the
unresolved cases every week and ensure that no grievances remain unresolved beyond a
fortnight.